Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:

• All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.

• Please include a copy of your invoice or packing slip.

• Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.

• Materials returned after 30 days from date of shipment will not be accepted.

• C.O.D. returns will not be accepted.

• Altered or etched items will not be accepted.